Terms of Service
Last updated 16 August 2026
These terms apply to your use of services provided by Snowman Technologies, including Booked, our AI phone answering service. By subscribing to or using the service, you agree to them.
The service
Booked answers telephone calls made to a number you control, holds a short conversation with the caller, and sends you the caller's details and a summary of what they need. It is designed to answer calls you would otherwise miss.
Booked is an assistant, not an employee and not a person. It announces that it is an AI assistant when asked, and it is designed not to quote prices or commit you to work.
What you are responsible for
- Setting up call forwarding on your own phone line, and the charges your carrier applies to it
- The accuracy of the business information and instructions you give us
- Following up with callers. We deliver the message; the work is yours
- Ensuring your use of call recording complies with the law where you and your callers are located
- Using the service lawfully, and not for unsolicited marketing calls or any unlawful purpose
Price and billing
- The service costs $149 per month for early access customers, $250 per month at the standard rate. Early access customers keep their rate for as long as they remain subscribed.
- The first month is free. Billing begins after the free month ends.
- Call volume is subject to fair use. If your volume climbs well beyond a typical small business, we will contact you and agree what to do before it becomes a cost question. We do not bill you for anything you did not agree to in advance.
- Subscriptions renew monthly until cancelled.
Cancelling
You can cancel at any time and there is no contract or termination fee. Cancellation takes effect at the end of the current billing month, and the service continues until then. We do not provide partial refunds for an unused portion of a month. If we ever bill you in error, tell us and we will refund it.
Availability
We work to keep the service running, but it depends on telephone networks, internet connectivity, and third party providers that are outside our control. We do not guarantee that every call will be answered. Booked reduces missed calls; it is not a replacement for a telephone line, and it must not be relied on for emergencies.
Booked must never be used as an emergency line. It cannot dispatch help and cannot reach emergency services. Anyone with an emergency should hang up and call the appropriate emergency number.
Your data
Information handled by the service is described in our privacy policy. The content of your calls and your customer information belong to you. You can ask us to delete them.
Our limits
The service is provided as is. To the fullest extent permitted by law, we are not liable for indirect or consequential losses, including lost business or lost profits arising from a missed, dropped, or misunderstood call. Our total liability for any claim is limited to the amount you paid us in the twelve months before the claim.
Nothing in these terms limits liability that cannot be limited by law.
Suspension
We may suspend or end the service if it is used unlawfully, if it is used to place unsolicited marketing calls, if payment fails and is not resolved, or if continued use would put our providers or other customers at risk. Where we reasonably can, we will tell you first.
Changes to these terms
We may update these terms. If a change materially affects you we will email you before it takes effect, and continuing to use the service afterwards means you accept the change.
Contact
Snowman Technologies
hello@snowman-technologies.com